The Cognitive Contact Center

Scale Your Support.
Not Your Headcount.

Prabalya deploys an elastic AI workforce that handles 100% of routine interactions. Reduce costs by 60% while delivering sub-second response times, 24/7/365.

60%
Cost Savings
10x
Peak Capacity
<1s
Response Time
95%
CSAT Score

Agent Augmentation Suite

Prabalya doesn't just replace IVRs; we empower your human agents to perform better.

Inbound Resolution

  • Zero-Wait Answering
  • Intelligent Intent Routing
  • Multi-Language Support
  • Contextual Handoffs

Outbound Campaigns

  • Lead Qualification
  • Appointment Setting
  • Payment Reminders
  • Feedback Surveys

Agent Assist

  • Real-Time Transcription
  • Sentiment Analysis
  • Knowledge Base Prompts
  • Automated QA Scoring

Begin Your Transformation

Prabalya serves enterprises with annual turnover exceeding ₹50 Cr. Contact our specialized onboarding team for a bespoke consultation.

Corporate Inquiries
contact@prabalya.com
Direct Line
+91 73700 70555
Headquarters
Palghar, Mumbai,
Maharashtra, India